Sean Vandenberg

Veteran Amazon Seller | Documented Cases

SeroVital FBA Shipment

📄 Case Entry: Underpayment for Lost Inventory – 42 Units of SeroVital (ASIN B00X643A2U)

Summary:
In March 2025, Amazon lost one box from a 5-piece FBA shipment of SeroVital Anti-Aging Supplement. The shipment was delivered before the March 31 reimbursement policy change. However, Amazon later reimbursed less than 22% of the amount owed — despite timely delivery and clear documentation showing unit cost and pre-policy eligibility.

🔍 Timeline of Events:

  • Early March 2025: A split shipment of 210 units was delivered in five boxes
    → All five were scanned as delivered
    → Four were checked in before March 31
  • Mid-March 2025: One box containing 42 units was never received into inventory
  • Late March: Reimbursement was issued for only $1,063.86, despite:
    • Buy cost: $39.97/unit Ă— 42 = $1,678.74
    • Pre-March 31 policy value: $116.60/unit Ă— 42 = $4,897.20
  • Total discrepancy: $4,897.20 – $1,063.86 = $3,833.34 shortfall

đź“Ś Submitted Documentation:

  • Reprinted Costco receipts with buyer name and membership ID
  • Tracking records showing full shipment delivery pre-policy change
  • Buy Box pricing data proving eligibility for policy-based reimbursement

⚠️ Amazon’s Position:

  • Initially claimed receipts did not include a name — this was incorrect
  • Asserted sourcing cost was not proven — despite attached receipts
  • Applied the post–March 31 reimbursement policy based on claim submission date rather than delivery date
  • Refused to allow updates to sourcing cost due to internal system lockout

🎯 Final Status (as of May 31, 2025):

  • Reimbursement remains short by $3,833.34
  • Support closed further correspondence and referred matter to Amazon Legal
  • Amazon has been notified that this matter is subject to:
    • Binding arbitration under the BSA
    • Filing fee reimbursement request
    • Claim for recovery based on improper denial
Amazon Denial Email Screenshot
Figure 1: Amazon stated the reimbursement policy applied based on the claim submission date — despite the shipment being delivered and partially received weeks earlier.
Support Denial 1
Support Denial 2
Figure 2: Amazon support closed all further communication and referred me to Legal after evidence was submitted — indicating escalation due to internal liability concerns.
Final Response
Figure 3: Support acknowledged receipt name was present, then directed me to manually update “sourcing cost” — but refused assistance when the system prevented edits.

🧾 Supporting Evidence

Figure 4: Reprinted Costco receipt with membership credentials — validating sourcing documentation.
FBA Shipment Proof
FBA Shipment Proof
FBA Shipment Proof
FBA Shipment Proof
Missing Box
Figure 5: Shipment tracking for all five boxes — all scanned as delivered by carrier.
Buy Box History
Figure 6: 90-day Buy Box average: $142.53. Per Amazon’s pre–March 31 policy, reimbursement value = $116.60/unit.

đź’¬ Commentary:

This is not a documentation issue. It is a failure of internal process and policy interpretation. Amazon’s denial relied on submission dates rather than shipment timelines, and its system errors prevented resolution. Despite exhaustive evidence, the reimbursement remains incomplete.

If this matter is not corrected, it will be resolved through arbitration as outlined in the BSA.