Sean Vandenberg

Amazon Seller | Documented Cases

Advertising Double Billing

📄 Case Entry: Amazon Advertising – Duplicate Billing Dispute (Invoices TRKK4V8KQ-64 & -68)

Summary:
Amazon Advertising charged my account twice for the same advertising cycle, resulting in a combined debit of $1,204.89 instead of the expected $588.08. Despite submitting full documentation — including cleared bank payments and internal acknowledgments — the issue remains unresolved more than 70 days later.

🔍 Timeline of Events

  • March 2025: Invoice TRKK4V8KQ-64 issued for $588.08 and paid in full (confirmed via bank statement)
  • Later: Invoice TRKK4V8KQ-68 issued for $616.81, which re-applied the same $588.08 already paid
  • Total charged: $1,204.89 for a single billing period

📌 Documentation Provided to Amazon

  • Cleared bank payments for both invoices
  • Proof that no refunds or reversals occurred
  • Invoice comparison showing duplicate line item under -68

⚠️ Amazon’s Response (to Date)

  • Initially claimed payment for Invoice -64 was never received
  • Later acknowledged it had been paid and cleared
  • Continued asserting the rebill under -68 was valid
  • Suggested a refund was issued — no documentation provided, no funds returned

📬 Amazon Acknowledgment

“We have confirmed that the charges are cleared in the invoice: TRKK4V8KQ-64. As of now, I am working with our billing team on resolving the refund issue at the earliest.”
— Bhanu D., Amazon Advertising Support (June 3, 2025)

🎯 Current Status (as of June 10, 2025)

  • No refund issued
  • No reversal documentation provided
  • Formal refund request still pending
  • Escalation initiated via:
    • Bank chargeback process
    • CFPB complaint (Consumer Financial Protection Bureau)
    • Planned FTC and State AG filings
    • Referral to Amazon Legal & Executive Leadership

📎 Escalation Log

  • Round 1 escalation submitted: June 4, 2025
  • Round 2 escalation submitted: June 10, 2025
  • Amazon Case ID: 17510535771
  • Next Step: Arbitration filing if no resolution by June 20

🧾 Supporting Evidence

Proof of Payment -64
Figure 1: Invoice -64 paid in full.
Invoice 68 Duplicate
Figure 2: Duplicate $588.08 charge appears again under Invoice -68.
Figure 3: Bank record showing payment of Invoice -64.
Figure 4: Bank record showing payment of Invoice -68.
Figure 5: Amazon support email confirming payment for Invoice -64 and pending refund.
Figure 6: No credit or refund issued as of June 10, 2025.

💬 Commentary

This case illustrates a systemic failure in Amazon’s internal billing dispute resolution process. Despite complete documentation and an admission of error by support staff, no corrective action has been taken. This public record exists to preserve the audit trail and support arbitration if required.