Amazon Enforcement Delays: Timeline Case Studies
🕒 Timeline: Misclassified Seller Feedback (Amazon.ca – Elite Batteries Nissan)
| Date | Action |
|---|---|
| May 13 | Buyer leaves seller feedback as a 1-star product review on Amazon.ca |
| May 14 | Reported via buyer-side review flag tool |
| May 23 | Emailed community-help@amazon.com requesting removal |
| June 2 | Community-Help replies: “This is a product review, not seller feedback” — request denied |
| June 5 | Escalated to Executive Seller Relations → auto-reply only Phantom case created (not visible in Seller Central) |
| June 12 | Escalated again — called out phantom case ✅ Real case created |
| June 13 | Community-Help confirms review has been removed |
⏱️ Time to Resolution: 31 days
📈 Impact: Star rating jumped from 4.2 → 4.4 after removal