14-Month Silence: Amazon Took Over a Year to Respond to Support Case
Case ID: 15274927911
Submitted: April 2024
Amazon Response: June 2025 (14 months later)
This case exemplifies Amazon’s complete failure to maintain basic seller support standards. The platform took over 14 months to respond — only to dismiss the case with a generic boilerplate saying it was “not the proper channel.”
Key Facts:
- No interim updates, follow-ups, or acknowledgments for over a year
- Response made no reference to the original issue
- Amazon refused to engage, stating “this is not the appropriate channel to discuss this matter”
- Clear example of systemic negligence and procedural obstruction
This case is being preserved as formal evidence for arbitration and regulatory review. It demonstrates how Amazon’s inaction actively harms sellers by obstructing resolution paths and denying timely intervention in platform-level defects.
Formal Reply Logged in Seller Central
Subject: RE: [CASE 15274927911] 14-Month Delay and Lack of Engagement
Hello,
This message is not to reopen the original issue but to formally document Amazon’s mishandling of this case for legal record.
Your response arrived more than 14 months after the initial submission — with no acknowledgment of the issue raised and no action taken. Simply stating that this “is not a channel to discuss this matter” after such an egregious delay is unacceptable and reflects a complete failure of internal escalation and seller support systems.
This case will be cited in formal arbitration filings as part of a broader pattern of procedural neglect, systemic non-responsiveness, and tortious interference with business expectancy. Amazon’s failure to timely engage with sellers—especially when the company controls every layer of account access, catalog governance, and brand policy enforcement—is a core part of the dispute I intend to bring forward.
I am not requesting further action on this case. It is being preserved solely as evidence of systemic suppression, support dysfunction, and Amazon’s refusal to resolve platform defects in good faith.
Sincerely,
Sean Vandenberg
Seller ID: A1LTMDBMBP1XZ0
Email: sean.m.vandenberg@gmail.com